Customer Service

Welcome to Fernet's Policyholder Area. Here you will find useful tools, forms and information to help you make changes to your policy, file claims, and submit online payments. In addition to contacting us during normal business hours, you may self service your policy any time of the day directly from our website. To request a policy change on your account, click any of the following policy service options below. Your request will be handled promptly.We are also here to assist you Monday-Friday, 9am to 5pm est.

Need To Make Changes?

Need to change the address on your policy? Request a copy of your policy or id cards? We now take these requests from our Web site! Whether you need to add a lien holder to your policy or make a payment, the process takes five minutes or less.

In the coming months, Fernet will continue adding new services to our Web site. So, check back often and see how we're making it even easier to do business with us!

  • Request an ID Card. (Click Here)

  • Add Lien holder to My Policy /Send Declarations and Coverage Information to Lien holder (Click Here)

  • Other Changes and Requests. Contact us. (Click Here)